Refund policy

7-Day Return Policy:

Eligibility: Items must be not opened, unused, with tags, in original packaging, and accompanied by a receipt or proof of purchase.

Return Process: Contact us at +61 0416 871 124 to initiate a return. Returns should be sent to 574 Chapel Street, South Yarra, VIC 3141.  

Returns without prior request will not be accepted. 

 

Damages and Issues:

• Inspect your order upon receipt. Contact us immediately if items are defective, damaged, or incorrect to resolve the issue.

 

Refunds:

• Notification will be sent once we receive and inspect your return.
• Approved refunds will be processed within 10 business days to the original payment method. Bank or credit card companies may take additional time to post the refund.
• Contact us if more than 15 business days have passed since the return approval.
  
  

Change of Mind Returns:

• Accepted within 7 days.
• Clients must manage to send back the items with original packaging.
  
• Approved returns will receive an amount equal to the purchase price of the returned item.
  

Order Cancellations:

• Unshipped Orders: Full refund before shipment setup. Does not apply to custom orders.
• Shipped Orders: Cancellation after shipment setup deducts outbound and return shipping costs from store credit refund. Does not apply to custom orders.
• Custom Orders: No cancellations or refunds once production has started. Vouchers included in cancelled orders are void. Adjusted refund amounts for orders generating vouchers.

Additional Notes:

• For received orders, refer to the return policy as cancellation is no longer an option.